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Blog Feature
What's so Special about Leap Day?

Do you need to mark Leap Day as a special day ...

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Newsletter Feature
WFM Complexities of Global Expansion

Considering a global WFM deployment? Read ...

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Whitepaper Feature
Focusing Your Workforce On the Moment of Truth

So, what makes a legendary customer experience? ...

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4 Easy Steps to Providing Optimal Holiday Customer Service
Thursday, March 22, 2012
With the holiday season behind us, it's time to start thinking about preparations for the 2012 holiday season. Kevin Donnelly discusses 4 easy steps retailers can take today to improve customer service for the holidays.
WFM Complexities of Global Expansion
Thursday, March 22, 2012
Considering a global WFM deployment? Read this latest article for some helpul tips from Jenine Bogrand before you head down that path.
The Transformation of the Time Clock
Thursday, March 22, 2012
A timely discussion on the evolution of the time clock with Chris Flanders and Dickson Lau.
Axsium@Work March 2012
Thursday, March 22, 2012
Volume 7, Issue 1
What's so Special about Leap Day?
Wednesday, February 29, 2012
Do you need to mark Leap Day as a special day in your workforce system?
kevindonnelly 
 
"It’s my responsibility to shape the client experience. Having that impact has allowed me to develop some independence of thought."
 
Kevin Donnelly
Workforce Modeling 
Practice Lead
 

Photo: T. Garcia