Thought Leadership

WFM Complexities of Global Expansion

Considering a global WFM deployment? Read this latest article for some helpul tips from Jenine Bogrand before you head down that path.

4 Easy Steps to Providing Optimal Holiday Customer Service

With the holiday season behind us, it's time to start thinking about preparations for the 2012 holiday season. Kevin Donnelly discusses 4 easy steps retailers can take today to improve customer service for the holidays.

The Transformation of the Time Clock

A timely discussion on the evolution of the time clock with Chris Flanders and Dickson Lau.

Axsium@Work March 2012

Volume 7, Issue 1

What's so Special about Leap Day?

Do you need to mark Leap Day as a special day in your workforce system?

Trickle Down Effect

Scheduling implications are far reaching, and the fall out from a negative customer experience can take on a viral quality via different social media outlets. But, it's easily overcome with an effective scheduling strategy and system.

My First Workforce Management Discovery: Conversion Rate Modelling

Andrew Gates talks about his UK based retail experiences and how high-end fashion retailers benefited from his conversion modelling approach.

Going Global

Jenine Bogrand shares some experience based wisdom about the impact of a global workforce management strategy.

Get The Facts On How Your Workforce Affects Your Customer Experience

Bob Clements shares a preview of Axsium and Empathica's latest consumer based research being released at the NRF 101st Annual Convention & Expo, January 16th in New York.

Analytics and Work Measurement

Using work measurement as a true gauge of productivity.

Today’s Retail Workforce Management: How to Knockout Your Problem with One Punch

Overcoming missed punches.

What does Black Friday represent?

A little history about black friday and what it means for retailers today.

The Quest for the Perfect Paycheck

Think achieving the perfect paycheck isn't possible? It is, read Jenine Bogrand's latest blog post that talks about one of the most challenging issues companies face today.

Defining Success

A recap of the Healthcare Scheduling Implementation Series and discussion about categorizing success.

Saturday Morning Labor Standards Lessons

How weekend chores reminded me of some of the common pitfalls that retailers fall into with labor standards.

Paper or Plastic?

We have all heard this question before. While a simple, everyday question, its answer can have a significant impact on labor in your stores.

Be Proactive with Your Fatigue Management Strategy

The topic of Fatigue Management has been a hot topic in the manufacturing industry due to high-profile accidents in the last few years. Should you invest now or wait until you are required to act?

Today’s Retail Workforce Management: Putting the Sexy Back in WFM

So, how can I help put sexy back in WFM, allow me to explain. In recent weeks I’ve had the luxury of spending time with a number of retailers in an effort to better understand their highest priority strategic goals.

Axsium@Work September 2011

Volume 6, Issue 3

Are Your Employees Tired?

An Interview with Jenine Bogrand

Manufacturing Practice Lead, Axsium Group

Are You Ready for the Mobile-Empowered Retail Customer?

An Interview with Bob Clements

Senior Principal, Axsium Group

You Want Me To Be More Productive? How Do I work Faster?

How to deal with the "increase productivity" dilemma.

Getting Beyond the "Non-Revenue Generating" Objection

In my last post, I wrote about how manufacturers are striving to become more efficiencies efficient across its operations. Many plants have state of the art equipment, but administrative functions lag behind.

Today’s Retail Workforce Management: It’s Less About the Solution, It’s About How You Use It

A great customer experience is a highly orchestrated journey of actions the retailer makes and reactions the customer has with the goal of maximizing its impact at the time the customer is about to make their decision…the moment of truth. This journey isn’t linear.

The Importance of Cheerleaders

Football is back on the horizon again, and I’m looking forward to having my Saturday’s absorbed with the drama and pageantry that is college football.

Eight Questions to Ask Yourself about Your Labor Model

Axsium workforce modeling practice lead, Kevin Donnelly, discusses the eight key things that every organization should be considering as it relates to their labor model.

Introducing a Workforce Management Blog for Manufacturers

Axsium launches a new blog focused on manufacturers facing workforce management challenges.

Today’s Retail Workforce Management: Beyond Automation and Cost Savings

Recent hire, Andi Needham, Axsium's new global retail practice lead discusses the significant advantages of workforce management and how it directly impacts the customer experience.

How To Avoid an Oversight Trap: Correlating Vision and Design

How to Use Special Days to Improve Forecast Accuracy

Managing special days in light of forecasting.

Axsium@Work June 2011

Volume 6, Issue 2

5 Key Questions Every Manufacturer Should Be Able to Answer About Labor

Jenine Bogrand

Manufacturing Practice Lead, Axsium Group

5 Steps to a Better Retail Labor Model

Kevin Donnelly

Principal, Axsium Group

Advantages of a Continous Upgrade Strategy

Bob Clements

Senior Principal, Axsium Group

Facebook and the WorkPlace

Facebook and workforce management in retail.

DOL Releases Timesheet App for iPhones

The US Department of labor releases an new app for the iPhone enabling employees to track their own time.

Understanding Reporting and Analytics in WFM

This blog post explores the concept of reporting and how different systems address it.

Retail’s Last Mile: The In-Store Customer Experience

Understanding your customer is often the first step to providing the right level of service in the store.

Axsium@Work March 2011

Volume 6, Issue 1

Employee Loyalty Drives the Customer Experience

Tom Pierce

Senior Manager, Axsium Group

From Pen and Paper to Full Automation: How to Get Started with Scheduling in Healthcare

Chris Flanders

Healthcare Practice Lead, Axsium Group

Process Automation

Understanding the difference between good and bad process automation.

HIMSS11 Post-Conference Thoughts

A snapshot of Axsium's participation at HIMSS11, in Orlando, FL.

California Meal and Rest Penalties to Cost More

A discussion about a recent California ruling, in early 2011.

Seven Reasons Why WFM Vendor Selection Requirements Can’t Replace Implementation Requirements

Guest blogger, Tayiba Garcia shares insights from large project implementations and the critical importance of requirements in advance of a project.

Roadmap Series Midpoint, HIMSS Conference

Chris Flanders gives a preview to coverage at HIMSS11, in Orlando Florida.

Importance of Staffers

Guest blogger, Sonya Wright, shares insights about the importance of the central staffing office.

The Top 5 Reasons Retailers are Not Integrating Task Management with Workforce Management

Guest blogger, Christian Walker, discusses why many retailers have not integrated their workforce management systems with task management.

Maximizing The System Solution

Chris Flanders discusses how focusing on the things your scheduling solution can do, and emphasizing those qualities will render a more satisfied user.