A Value Approach to Engineered Workforce Management Solutions

Investing in a Workforce Management (WFM) solution is an important step toward improving both operating costs and customer/client service. Driving the WFM technology with proven engineered labor standards (ELS) will increase potential return on investment and value from these systems.

A well designed and executed ELS process is vital to overall WFM success.

The process of developing a comprehensive ELS program will:

• Build an understanding of all of the activities required to run your stores/branches/sites
• Provide an accurate measurement of the time it takes to perform those activities
• Develop a clear picture of all “drivers” for these activities
• Develop a clear understanding of specific site characteristics that come into play
• Create the ability to generate accurate labor hours and a related schedule for each site in a company based on its specific needs.

The end result is a reduction of wasted labor and an improvement in customer service.

A properly defined workload optimizes your WFM system – yielding highly accurate labor needs.

Engineering your WFM system will:

• Eliminate wasted labor. As technology improvements and reviews of processes occur in the workplace, obvious instances of wasted labor surface. An Engineered Workforce Management Solution will give the enterprise the tools needed to react in an accurate and timely manner to these changes.
• Improve productivity and efficiency.  Understanding the incremental steps that comprise a process gives the enterprise the ability to streamline processes and in turn increase productivity.
• Provide accurate amounts of customer service. Proper measurement of the effect of customers/clients of an enterprise on productivity allows for better understanding of the cost of service.

An important investment in WFM technology demands a solid plan to acquire standards to drive labor into that technology.

A WFM system alone is incapable of producing accurate workload for the creation of optimized employee schedules. Along with data, Engineered Labor Standards can create a state-of-the-art Engineered Workforce management System.

Get started today, learn about our low cost, low risk Labor Model Assessment.