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  1. March 6, 2018

    Five Reasons Why Stopwatch Time Studies Don’t Work

    The most common way to create a labor standard is with a stopwatch – but it’s also the worst way. This method has many pitfalls that force a trade-off between time, cost and accuracy. Making matters worse, most people do not know that they are making a trade-off. Here are the top five reasons why […]

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  2. March 6, 2018

    Selecting a Workforce Management Vendor: The Secret Sauce

    When it comes time to buy a new workforce management (WFM) system, for the most part, businesses can count on a standard procurement process. There is, however, what I like to refer to as a “secret sauce” that brings all decision-makers together to ensure they’re on the same page and can have confidence in the […]

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  3. February 5, 2018

    The Race for the New Retail Employee

    Artificial Intelligence and the Internet of Things                                               For retailers, artificial intelligence (AI) is clearing new paths to do business – touching distribution channels, customer service, workforce interactions and beyond. The estimated global size […]

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  4. February 5, 2018

    The Path to an Effective Employee Experience – Part 1: The Digital Workplace

    When it comes to their workforce, retailers face two main challenges: finding new and effective ways to manage rising labor costs; and attracting and retaining the right employees. The good news is this two-part problem has a one-part answer. Since stores look to increase productivity to improve their profits, striking the right balance between the two will […]

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  5. January 31, 2018

    Scheduling Efficiency: Finding the Right Measure (Whitepaper)

    The key to delivering an effective benefit case for a workforce management (WFM) solution is to provide an efficient staffing schedule that better aligns business resources against the demand required to serve customers and complete work. This paper examines what “schedule efficiency” means and the best way to measure it. Click here to download the whitepaper.

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