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January 14, 2017

Executive Summary: The Case for In-Store Labor Standards

The Case for Improved In-Store Labor Standards_Final While the chorus around omnichannel and digital commerce’s growing impact and the need to transform stores becomes louder every day, retailers need to account for how these changes affect the work associates perform and the store’s labor budget. The reality is that a majority of retailers are unsure […]

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January 7, 2017

The Top Workforce Management Trend for 2017? Agility

Happy New Year!  It is that time of year when I gaze into my crystal ball and divine the top trends for workforce management for the next 12 months. When I consider what 2017 has in store for WFM, one word sums up what I see: Agility. 2017 will keep employers on their toes.  WFM […]

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November 13, 2016

Forecasting the 2016 Elections’ Effects on WFM

As the dust settles on the divisive, dramatic and seemingly-endless 2016 U.S. elections, America – and to a large extent, the rest of the world – finds themselves asking, “What’s next?” While I am not qualified to tackle the bigger questions like the Constitution or foreign policy, I can forecast what the election means for […]

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September 12, 2016

The Absolute Best Way to Measure Forecast Accuracy

The Absolute Best Way to Measure Forecast Accuracy   What makes a good forecast?  Of course, a good forecast is an accurate forecast.  Today, I’m going to talk about the absolute best metric to use to measure forecast accuracy.   Let’s start with a sample forecast.  The following table represents the forecast and actuals for […]

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