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February 21, 2017

The Return on Investment of Labor Standards

How can do you justify an investment in a new or updated labor model?” There has been no study or research to point to…well, there was no study until now. … read full article

January 27, 2017

NRF 2017: The “New” Competition in Retail WFM

Market consolidation has been a long-term trend in retail workforce management. In just the last couple of years, Ceridian bought Dayforce, JDA bought RedPrairie, and Kronos bought Empower.  And, today, retailers have found themselves with fewer WFM options than ever before.  When this realization hits, I often get asked “who are the up and coming […]

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January 27, 2017

NRF 2017: No News is the New Normal for WFM at Retail’s Big Show

The biggest workforce management surprise at the National Retail Federation’s Big Show 2017 might have been the lack of news from the major WFM vendors.  Look at the paltry announcements at NRF from the top five retail WFM vendors: Infor issued two press releases. One highlighted announced Crate and Barrel as its newest Infor CloudSuite […]

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January 24, 2017

NRF 2017: Frictionless Workforce Management

Frictionless retail was a hot topic at the National Retail Federation’s Big Show 2017. It seemed like every booth, from supply chain vendors to point-of-sale providers, demonstrated technology to eliminate barriers and streamline the customer’s path to purchase. While retailers may be driving towards a frictionless customer experience, retail workforce management is still pretty abrasive.  […]

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January 14, 2017

Executive Summary: The Case for In-Store Labor Standards

The Case for Improved In-Store Labor Standards_Final While the chorus around omnichannel and digital commerce’s growing impact and the need to transform stores becomes louder every day, retailers need to account for how these changes affect the work associates perform and the store’s labor budget. The reality is that a majority of retailers are unsure […]

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