Each year organisations invest in Workforce Management (WFM) solutions in an effort to reduce labor costs, increase customer service, or eliminate compliance risk. Too often, these organisations set themselves up for failure by expediting the technology selection and implementation without a clearly articulated business strategy.

Retailers are ramping up hiring to ensure there are enough associates on the selling floor when crowds of holiday shoppers converge on their stores. A "do-more-with-less" theme permeates as companies look to optimize labor and execute at the store level with good customer service.