About Axsium

Skip Navigation Links.

Tagcloud

Archive

Skip Navigation Links.

Thought Leadership

RSS Icon
Blog Feature
Trickle Down Effect

Scheduling implications are far reaching, and ...

(») Read More
Newsletter Feature
Whitepaper Feature
Focusing Your Workforce On the Moment of Truth

So, what makes a legendary customer experience? ...

(») Read More
View By:
Blog
Newsletter
WhitePaper
Trickle Down Effect
Wednesday, February 8, 2012
Scheduling implications are far reaching, and the fall out from a negative customer experience can take on a viral quality via different social media outlets. But, it's easily overcome with an effective scheduling strategy and system.
My First Workforce Management Discovery: Conversion Rate Modelling
Thursday, February 2, 2012
Andrew Gates talks about his UK based retail experiences and how high-end fashion retailers benefited from his conversion modelling approach.
Going Global
Thursday, January 26, 2012
Jenine Bogrand shares some experience based wisdom about the impact of a global workforce management strategy.
Top 10 Retail Workforce Management Stories from NRF 2012
Sunday, January 22, 2012
Bob Clements shares some insight as a follow up on the NRF 2012 show in New York, with a snapshot of the top 10 retail workforce management stories.
Focusing Your Workforce On the Moment of Truth
Sunday, January 15, 2012
So, what makes a legendary customer experience? How can retailers deliver an experience that is truly appreciated by their customers and demonstrates that they are listening? What can retailers do to ensure that they deliver the best possible customer experience? <br
kevindonnelly 
 
"It’s my responsibility to shape the client experience. Having that impact has allowed me to develop some independence of thought."
 
Kevin Donnelly
Workforce Modeling 
Practice Lead
 

Photo: T. Garcia