Scheduling implications are far reaching, and the fall out from a negative customer experience can take on a viral quality via different social media outlets. But, it's easily overcome with an effective scheduling strategy and system.

Andrew Gates talks about his UK based retail experiences and how high-end fashion retailers benefited from his conversion modelling approach.

Bob Clements shares some insight as a follow up on the NRF 2012 show in New York, with a snapshot of the top 10 retail workforce management stories.

Bob Clements shares a preview of Axsium and Empathica's latest consumer based research being released at the NRF 101st Annual Convention & Expo, January 16th in New York.

Using work measurement as a true gauge of productivity.