Thought Leadership

Axsium News
Axsium@Work March 2011
Saturday, March 26, 2011

Employee Loyalty Drives the Customer Experience
Tom Pierce, Axsium Group

Unhappy employees are less likely to demonstrate enthusiasm about the goods or services being offered, a critical component of the customer experience.

 

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From Pen and Paper to Full Automation: How to Get Started with Scheduling in Healthcare
Chris Flanders, Axsium Group

Although it has long been accepted that increased case or patient loads carry an increased risk of medical incidents, it has been extremely difficult for healthcare facilities to determine the exact ratio of staff to patients or cases to provide the optimal level of care. In large part, this is because the data needed to establish the empirical link between workloads and patient care has been difficult to unearth.

 

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