So, what makes a legendary customer experience? How can retailers deliver an experience that is truly appreciated by their customers and demonstrates that they are listening? What can retailers do to ensure that they deliver the best possible customer experience?
Tuesday, September 28, 2010
Axsium studied industry-leading companies who had implemented an enterprise workforce management solution over the past several years, evaluating both the benefits and user satisfaction of the system.
The recession has been challenging for retailers.  Most retailers report that 2009 revenue was comparable to 2006, and not surprisingly, labor has been cut as revenue dropped.  Based on an Axsium study, employment levels and sales per labor hour were at 2005
Monday, June 1, 2009
The economy is shrinking, profit margins have evaporated, jobs are disappearing and consumers both big and small are keeping their powder dry. How can an organization survive this perfect storm of economic conditions?
Thursday, January 1, 2009
Your organization has recently selected, configured and deployed a sophisticated Workforce Management (WFM) solution. Now that the project is complete, how will you determine if the solution is everything you hoped for? Have the dollars and time invested resulted in any