As the only integrated labor standards engineering and WFM/HCM consulting firm in the industry, we are uniquely positioned to help you achieve your people-oriented goals.

Enterprise Labor Standards

Do you want to create a better labor budget or schedule your staff to better align with the work that they need to perform? Do you want to streamline operations and increase productivity? The first step to achieving any of these goals starts with labor standards. Axsium’s Labor Standards Development services precisely establish how long it takes employees to perform each and every task associated with their jobs, along with how those tasks vary from location to location.

Our consultants use three proven approaches to work measurement: direct observation, predetermined motion time system, and work sampling. These approaches are mixed-and-matched to ensure that tasks are measured accurately, and standards are developed in the shortest amount of time.

What are the benefits of Labor Standards?

  1. Understand all of the activities required to run your stores.
  2. Develop a clear picture of all labor drivers.
  3. Ability to generate accurate labor hours.
  4. Improve productivity and efficiency.
  5. Eliminate wasted labor.
  6. Provide accurate customer service levels.

Axsium’s labor standards projects can be customized to meet the needs of the business. We can focus on the entire enterprise, or we can focus on specific departments, locations or regions. Do you have existing labor standards, but aren’t sure they reflect the current state of the business? No problem. Axsium can update them.

Download the brochure or contact us for more information.

Productivity Services

Customer Experience Modeling

We look at the white space between transactions and provide a virtual x-ray that illuminates how to deliver the experience your customers expect. This involves understanding associate activities, queue analysis, conversion and how your service is aligned with customer expectations. Understanding the experience and preferences of your customer will enable you to provide the optimal environment for a positive customer experience.

Things to consider when evaluating customer experience:

  • Analyze and rate existing customer service practices for accuracy, timeliness and appropriateness.
  • Best practices for how customer service standards are used.
  • Measure how the customer service model actually executes and how that enhances or detracts from the customer experience.
  • Ensure your brand differentiators stay a part of the customer experience.
  • Recognize activities and traits that customers appreciate, as well as aim to avoid.
  • Quantify the rate of conversion.
  • Track shopper traffic and compare the conversion rate against new implementations.
  • Develop long-term plans to minimize or eliminate queues.
  • Validate or debunk preconceived notions about how time is spent on daily activities.
  • Reveal numerical data on high traffic and low traffic times.
  • Get educated on who should be scheduled and when.
  • Eliminate excessive non-productive employee time.

Process Improvement Analysis

For organizations considering Initiating new methods, technologies or services with the perceived idea of improving customer service. Things like gift wrapping your customers’ purchases, circling their savings on their receipt, adding buy online with a ship to store or pick up at the store option, or RFID. What is the real cost of these innovations or customer service enhancements? What are the labor implications?

What are the benefits of Process Improvement Analysis?

  • Get a quantifiable model illustrating the effects of proposed changes.
  • Determine the total cost of change before it’s piloted and deployed.
  • Ensure your brand differentiators stay a part of the customer experience.

New technologies and services have larger implications on your labor. Understand what those real costs are. Contact us.

Retail Productivity Plug-In for the Kronos Retail Analytics Module

Axsium’s Retail Productivity Plug-In allows for a more in-depth view of their associate’s skills and how productivity can be best utilized in the store to maximize the value of the total labor spend.

The Retail Productivity Plug-In for Kronos offers the following benefits:

  • Provide corporate users with the ability to drill into opportunities by triangulating schedule effectiveness, labor spend,  and store performance.
  • Deliver actionable intelligence for field leadership to course correct or capitalize on scheduling opportunities by matching  employee performance to scheduling opportunities.
  • See if your most effective people are actually working in the right place at the right time.
  • Redeploy the right people to the right place.

Download the brochure or contact us for more information.

Set the Standard

Work measurement software is often perceived as stagnate, even archaic. Opus represents a breath of innovation and an opportunity for retailers and other hospitality managers to take a fresh look at the power of their labor model as a productivity enabler to improve the bottom line.

An accurate labor model is key to leading your organization to improved efficiency, productivity and quality. Opus gives you the power to raise the bar and set the standard.

Labor standards are used to define how long it takes your associates to perform each task their job requires of them. They are the critical building-blocks upon which accurate future labor requirements can be forecasted, upon which strategic long-term workforce planning can be based, and the return-on-investment for process improvement can be delivered.

  1. Accurate – Most managers depend on fragmented work measurement tools. One tool for building labor standards, another for evaluating them and several spreadsheets in between. With Opus, you have a single, cohesive data platform to enable one version of the truth and improve the accuracy of your labor model.
  2. Agile – Create “what-if” scenarios to analyze the impact of changes to your labor model before you deploy them. Use Opus to validate your existing labor standards and analyze their effectiveness.
  3. Deployable – Understand the right level or depth of detail that you need to create accurate labor standards. There may be departments that have excessive levels of standards and others that might be deficient. Ensure you have the right level of detail for every store, hotel, restaurant or casino  in your fleet and seamlessly feed that information into your WFM system to improve your scheduling strategy.
  4. Sustainable – Managing your labor model in the cloud is a reliable way to make sure that your system stays up to date. Through a secure, user-friendly platform, the ability to manage your labor model can live throughout your organization.

Productivity Made Easy With Opus

  • Includes a database of industry standards out of the box.
  • Predetermined Motion-Time System.
  • Easily import your existing labor standards, whether MTM or MOST.
  • Quickly determine how much labor is required to make new promotions and programs successful.
  • Crisp and innovative user interface renders a highly intuitive navigational experience.
  • Secure, reliable, cloud-based solution means you are always working with the latest version of the software.
  • With pricing starting at $500 per user per month, it’s easy to get started today.

Download the brochure or contact us for more information.