Healthcare Productivity Balancing Act

Healthcare reform has been a major news for the last several years. Legislation is working its way through the congressional system and previously enacted legislation is coming into effect.  Part of the current administration’s agenda as it relates to healthcare is...

EmpowerFocus 2014: Spotlight On Customer Success

Empower Software held its annual user conference, EmpowerFocus 2014, in Orlando last week.  In my wrap-up from last year’s conference, I described how Empower had focused on connecting with their customers.   This year, Empower’s customers took the stage to describe...

Your Scheduling Software Isn’t the problem, You Are.

The New York Times recently published an article entitled “Working Anything but 9 to 5, Scheduling Technology Leaves Low-Income Parents With Hours of Chaos.” It documents the painful plight of 22-year-old, single mother Jannette Navarro whose life revolves around her...