by Chris Flanders | Mar 4, 2014 | Blogs
The annual conference for the American Organization of Nurse Executives (AONE) is being held this year in Denver. I love the mountains and the backdrop so I was already looking forward to a good conference even before I got here. The keynote/plenary sessions were...
by Bob Clements | Mar 4, 2014 | Blogs
You’ve decided to buy a new workforce management system, and you’ve decided to hire a consultant to lead your vendor selection process. But, how do you choose a consulting firm to guide you through this process? You’ll want someone that knows WFM, understands...
by Bob Clements | Jan 21, 2014 | Blogs
In December, the Workforce Institute asked me to shoot a quick video about my predictions for 2014. You can check out what I and fellow board members said here. My video is good, but there is only so much to get into 56 seconds. So, I thought I would try to provide...
by Axsium | Jan 17, 2014 | Blogs
As I settle into seat 7C for my flight home from New York, I have a few minutes to reflect on this year’s National Retail Federation’s Big Show. According to NRF, more than 30,000 people attended, and 500 companies exhibited, making this year’s show the biggest ever....
by Axsium | Jan 16, 2014 | Blogs
So, what makes a legendary customer experience? How can retailers deliver an experience that is truly appreciated by their customers and demonstrates that they are listening? What can retailers do to ensure that they deliver the best possible customer experience?...
