by Bob Clements | Dec 19, 2018 | Blogs
It is said that the only things certain in life are death and taxes…and maybe post-holiday returns. Each year, retailers see a spike in returns after the holidays as shoppers bring back all the gifts that did not fit, were the wrong color or were just not wanted...
by Matt Shacklady | Dec 16, 2018 | Blogs
An Analysis of the Canadian Government’s Phoenix Payroll Disaster, Part 2 In the August issue of The Word in Workforce Management, you read my blog where I introduced you to one of the largest workforce management project disasters ever: the Canadian Government’s...
by Luke Muellerleile | Dec 16, 2018 | Blogs
In last month’s blog, we continued our series on aligning “top-down” financial budgets with “bottom-up” operational forecasts by focusing on the need to establish a continuous forecast process. This month, we drill into the fourth and final topic of how workforce...
by Bob Clements | Nov 14, 2018 | Blogs
As consumers add more smartphones, tablets and computers into their day-to-day living, retailers are expected to keep pace by providing innovative ways to shop. Though many are offering varying degrees of omnichannel experiences to their customers, they continue to...
by Luke Muellerleile | Nov 13, 2018 | Blogs
In last month’s blog, we continued our deep-dive into the challenges of aligning “top-down” financial budgets with “bottom-up” operational forecasts, focusing on how to maintain store-level budget metrics within the constraints of the organization. This month, we...
