by Jan Worosz | Aug 21, 2018 | Blogs
When it comes to adoption of any new process or WFM solution, the field is where most organizations focus. While that is not surprising, many organizations still often fail to develop a comprehensive plan to ensure an effective and smooth implementation. For...
by Andrew Gates | Jul 18, 2018 | Blogs
In a world where centralised systems are increasingly being used to standardise processes and simplify technical architecture within organisations, it can be an attractive proposition to look at standardising your IT solutions across both brick-and-mortar and...
by Axsium | Jul 18, 2018 | Blogs
In today’s digital world, consumers can buy products, book a table, purchase tickets, reserve a hotel room and schedule appointments through their mobile phone. They can lodge a complaint, give a compliment and get answers to questions by connecting directly with the...
by Robin Merritt | Jun 12, 2018 | Blogs
Over the years, I’ve seen the good, the bad and the ugly of post go-live WFM implementations. When I engage in an executive business review months after the WFM project is complete, it is not unusual to find adoption rates from end users well below 30 percent – this...
by Jan Worosz | Jun 8, 2018 | Blogs
When organizations implement a new WFM process or solution, too often user adoption is viewed as an end game task. The process of change, however, happens right at the start, touching all levels of the organization, and should be a forethought rather than a late...
