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Archive for 2019

August 20, 2019

Axsium Launches a New WFM Glossary

By Bob Clements

Axsium is excited to launch our new Workforce Management Glossary, giving you insight into relevant terms in the WFM world. Whether you’re new to WFM or need to brush up on anything from labor standards to WFM modules, you can easily search our glossary to find what you need. Over time we’ll be expanding our […]

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August 7, 2019

Axsium birthday

15 Years and Counting…

By Bob Clements

Fifteen years ago, the Internet began to transform the way we buy, entertain ourselves, and socialize. With those shifts came the launch of technology giants such as Facebook, who in 2004, was ushering in a new era for online communication. As Axsium Group celebrates its 15-year anniversary, we look at how our industry has changed […]

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July 17, 2019

Six Steps to Seasonal Staff Planning for the Holidays

By Bob Clements

It’s now the second half of 2019 and you’ll soon be in the thick of hiring and training the extra workers you’ll need to service your customers during the annual holiday rush. But if you’re hoping Santa will be bringing you a stocking full of seasonal associates this winter, you might be in for a surprise… With […]

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July 2, 2019

Calibrating Your WFM Solution to Work Within the National Minimum Wage and National Living Wage Regulations

By David Roberts

The UK, like most other developed parts of the world, has legislation in place to protect the interests of minimum wage workers. Employers with a significant number of these workers must be particularly focused on complying with these laws, as the penalties for not doing so can be severe. Moreover, it is critical that you […]

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June 17, 2019

Setting Minimums for Labor Budgeting and Forecasting

By Neil Maltby

A common challenge that retailers experience is the mismatch between the number of labor hours forecasted and the actual number of labor hours they need to properly serve customers.  In a perfect world, if you had 23 hours of customer service to perform, you would want to staff 23 hours of labor. But we all […]

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