People || Strategy | Productivity | Technology
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October 17, 2019

customer_engagement

The Link Between Employee Mobility, Employee Engagement, and Customer Satisfaction

By Robin Merritt

If you’re a retailer, you’re likely determining what role brick-and-mortar stores play in your omnichannel strategy. It may seem like digital heavyweights like Amazon (and even Walmart’s online store) are dominating customer shopping preferences, but shopping in the store is still valued by consumers. According to research by the International Council of Shopping Centers, 78% […]

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September 3, 2019

pareto

The Substantial Some vs. the Modest Many–How to Manage Your Labor Standards With the 80/20 Rule

By Luke Muellerleile and Ally Franke

  Many retailers have hundreds, or even thousands, of labor standards contributing to their overall labor model. While best practice is to keep these measurements maintained on an annual basis, this can seem like a daunting task. Similarly, when operational belt-tightening is required, whether it be to reduce expenses or reinvest payroll into customer service, […]

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August 20, 2019

Axsium Launches a New WFM Glossary

By Bob Clements

Axsium is excited to launch our new Workforce Management Glossary, giving you insight into relevant terms in the WFM world. Whether you’re new to WFM or need to brush up on anything from labor standards to WFM modules, you can easily search our glossary to find what you need. Over time we’ll be expanding our […]

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August 7, 2019

Axsium birthday

15 Years and Counting…

By Bob Clements

Fifteen years ago, the Internet began to transform the way we buy, entertain ourselves, and socialize. With those shifts came the launch of technology giants such as Facebook, who in 2004, was ushering in a new era for online communication. As Axsium Group celebrates its 15-year anniversary, we look at how our industry has changed […]

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July 17, 2019

Six Steps to Seasonal Staff Planning for the Holidays

By Bob Clements

It’s now the second half of 2019 and you’ll soon be in the thick of hiring and training the extra workers you’ll need to service your customers during the annual holiday rush. But if you’re hoping Santa will be bringing you a stocking full of seasonal associates this winter, you might be in for a surprise… With […]

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