by Bob Clements | Jan 26, 2012 | Blogs
Having had a couple of days to collect my thoughts after a crazy week in New York, here are the top 10 retail workforce management stories that I saw at NRF this year (in no particular order): 1. Real-time workforce management becomes real. Reflexis demonstrated its...
by Axsium | Jan 25, 2012 | Blogs
Is it just me or is the world shrinking? Growing up in Seattle, the thought of New York City was farther than my mind could imagine. Now, I can be at a client site in Dubai, halfway around the world from my home in Houston in just over 14 hours. While the world...
by Bob Clements | Jan 3, 2012 | Blogs
We all have stories about how an associate made a difference in our personal shopping experiences. Recently, blog posts from David Dorf at Oracle and Kronos’ Joyce Maroney highlighted several situations from this past holiday season in which the actions of...
by Bob Clements | Dec 19, 2011 | Blogs
Last week my oldest daughter and I were doing what most families do on a weekend: fold laundry. In this case, we were folding napkins. Being only 8 years old, my daughter was anxious to finish this chore and get back to playing with her sister when she asked, “How...
by Chris Flanders | Dec 19, 2011 | Blogs
As we come around the home stretch on our Healthcare Scheduling Implementation Roadmap Series, I want to start taking a look at what the end game looks like. We talked about this a little bit earlier this year when we looked at the Oversight Trap. As I’m sure you...
by Bob Clements | Dec 19, 2011 | Blogs
Over the last few months I have heard more and more about analytics in workforce management. Coming from my former Division Manager and mentor, I heard countless times that “You get what you inspect, not what you expect.” The two are basically one in the same....
