People || Strategy | Productivity | Technology
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August 21, 2018

Six Steps to keeping the Grinch out of Holiday Hiring

By Bob Clements

Happy holidays!  I know it is only August and most of us in the Northern Hemisphere are baking under summer heat, but if you have not started thinking about the holidays, you will be soon.  Holiday hiring has started and will pick up speed quickly over the next few months. If you are hoping Santa […]

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August 21, 2018

No Phoenix from These Ashes

By Matt Shacklady

An Analysis of the Canadian Government’s Phoenix Payroll Disaster, Part 1 There has been a steady stream of stories in the Canadian news about the Government of Canada’s Phoenix Payroll System disaster since it went live in 2016. It may not have made it into the mainstream news in other countries, but the massive problems […]

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August 21, 2018

Deployment Does Not Equal Adoption Part 3: Field Enablement

By Jan Worosz

When it comes to adoption of any new process or WFM solution, the field is where most organizations focus. While that is not surprising, many organizations still often fail to develop a comprehensive plan to ensure an effective and smooth implementation.  For instance, it is important to identify the ideal time to initially engage the […]

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July 18, 2018

The Challenges of Unifying Omnichannel Needs in a Single WFM Application

By Andrew Gates

In a world where centralised systems are increasingly being used to standardise processes and simplify technical architecture within organisations, it can be an attractive proposition to look at standardising your IT solutions across both brick-and-mortar and e-commerce operations. The lure of this proposition can be even more tempting in the WFM space due to the […]

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July 18, 2018

Who owns your employees’ digital experience?

By Axsium

In today’s digital world, consumers can buy products, book a table, purchase tickets, reserve a hotel room and schedule appointments through their mobile phone. They can lodge a complaint, give a compliment and get answers to questions by connecting directly with the brand or like-minded consumers via social media, chat and other online communication tools. […]

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