People || Strategy | Productivity | Technology
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April 6, 2018

Hey You! Get Off My Cloud: Tips for Owning Your Cloud Integrations

It’s 2018 and every workforce management (WFM) vendor has a cloud service offering. “Cloud” in this context means your WFM system is not installed in your own data center, but rather in a remote data center that you have access to via the internet. Remember the adage: “There is no ‘cloud.’ It’s just someone else’s […]

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March 6, 2018

Five Reasons Why Stopwatch Time Studies Don’t Work

The most common way to create a labor standard is with a stopwatch – but it’s also the worst way. This method has many pitfalls that force a trade-off between time, cost and accuracy. Making matters worse, most people do not know that they are making a trade-off. Here are the top five reasons why […]

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March 6, 2018

Selecting a Workforce Management Vendor: The Secret Sauce

When it comes time to buy a new workforce management (WFM) system, for the most part, businesses can count on a standard procurement process. There is, however, what I like to refer to as a “secret sauce” that brings all decision-makers together to ensure they’re on the same page and can have confidence in the […]

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February 5, 2018

The Race for the New Retail Employee

Artificial Intelligence and the Internet of Things                                               For retailers, artificial intelligence (AI) is clearing new paths to do business – touching distribution channels, customer service, workforce interactions and beyond. The estimated global size […]

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February 5, 2018

The Path to an Effective Employee Experience – Part 1: The Digital Workplace

When it comes to their workforce, retailers face two main challenges: finding new and effective ways to manage rising labor costs; and attracting and retaining the right employees. The good news is this two-part problem has a one-part answer. Since stores look to increase productivity to improve their profits, striking the right balance between the two will […]

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