People || Strategy | Productivity | Technology
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May 7, 2018

How to Build a Better Labor Standard

By Bob Clements

I’ve said it before: the worst way to build a labor standard is with a stopwatch. It’s time consuming, expensive and difficult to do correctly. Not surprisingly, most companies that use a stopwatch for their time studies don’t do it right. As a result, they end up with an inaccurate labor model. For any organization […]

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May 7, 2018

The Problems with Productivity Factors

By Neil Maltby and Chris Kalgren

Businesses are always coming up with resourceful ways to boost productivity. Naturally, we tend to want our employees to do more in a shorter amount of time and generate more revenue with fewer resources. But this kind of thinking never equates to a productive workforce. Here in the UK, companies sometimes use what’s called a […]

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April 10, 2018

The Path to an Effective Employee Experience. Part 2: Take Back Control of Your Digital Workplace

By Bob Clements

Whether retailers know it or not, they may not have control over their digital workplace. More and more employees are using several different chat apps, like Facebook Messenger and What’s App, and different devices to communicate, trade shifts and deal with day-to-day work-related issues. This leaves the door open for inconsistencies in processes, inefficiencies and […]

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April 10, 2018

Deployment Does Not Equal Adoption Part 1: Why The Right Adoption Strategy is Your Key to Success

By Jan Worosz

A key indicator of any successful workforce management implementation is how well end users adopt the new solution. Often a new system will fall short on delivering planned outcomes because of a low or slow user adoption rate. Effectively managing change includes a focused process and a practical methodology that will ensure your stakeholders embrace […]

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April 6, 2018

Hey You! Get Off My Cloud: Tips for Owning Your Cloud Integrations

By Chris Flanders

It’s 2018 and every workforce management (WFM) vendor has a cloud service offering. “Cloud” in this context means your WFM system is not installed in your own data center, but rather in a remote data center that you have access to via the internet. Remember the adage: “There is no ‘cloud.’ It’s just someone else’s […]

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