July 18, 2018
Who owns your employees’ digital experience?
In today’s digital world, consumers can buy products, book a table, purchase tickets, reserve a hotel room and schedule appointments through their mobile phone. They can lodge a complaint, give a compliment and get answers to questions by connecting directly with the brand or like-minded consumers via social media, chat and other online communication tools. […]… read full article
June 12, 2018
Don’t Just Test-Drive Your WFM Solution – Take it Off the Lot!
Over the years, I’ve seen the good, the bad and the ugly of post go-live WFM implementations. When I engage in an executive business review months after the WFM project is complete, it is not unusual to find adoption rates from end users well below 30 percent – this is just not acceptable and turns […]… read full article
June 8, 2018
Deployment Does Not Equal Adoption Part 2: Corporate Enablement
When organizations implement a new WFM process or solution, too often user adoption is viewed as an end game task. The process of change, however, happens right at the start, touching all levels of the organization, and should be a forethought rather than a late addition to the planning process. Change management is typically only […]… read full article
June 7, 2018
The Decision Tree: Get to the Root of Your Punch Rounding Policy
A rise in lawsuits against employers over punch rounding and automatic break deductions is forcing organizations to carefully weigh the impacts to the business and their employees. Knowing the right time to automatically round an employee’s punches can help determine if it’s right for your organization or if you should pay your employees “minute-to-minute.” Axsium […]… read full article
May 7, 2018
How to Spark Your WFM Innovation: Lessons from the WFM Forum
Talking one-on-one with clients about how they’re benefiting from and managing issues with their workforce management (WFM) system is always a big win for me. I got the chance to do just that this past week at our second annual Axsium WFM Forum here in Chicago (while this is our second North American Forum, we […]… read full article