People || Strategy | Productivity | Technology
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March 6, 2018

Five Reasons Why Stopwatch Time Studies Don’t Work

By Bob Clements

The most common way to create a labor standard is with a stopwatch – but it’s also the worst way. This method has many pitfalls that force a trade-off between time, cost and accuracy. Making matters worse, most people do not know that they are making a trade-off. Here are the top five reasons why […]

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March 6, 2018

Selecting a Workforce Management Vendor: The Secret Sauce

By Bob Clements

When it comes time to buy a new workforce management (WFM) system, for the most part, businesses can count on a standard procurement process. There is, however, what I like to refer to as a “secret sauce” that brings all decision-makers together to ensure they’re on the same page and can have confidence in the […]

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February 5, 2018

The Race for the New Retail Employee

By Chris Kalgren

Artificial Intelligence and the Internet of Things                                               For retailers, artificial intelligence (AI) is clearing new paths to do business – touching distribution channels, customer service, workforce interactions and beyond. The estimated global size […]

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February 5, 2018

The Path to an Effective Employee Experience – Part 1: The Digital Workplace

By Tom Pierce

When it comes to their workforce, retailers face two main challenges: finding new and effective ways to manage rising labor costs; and attracting and retaining the right employees. The good news is this two-part problem has a one-part answer. Since stores look to increase productivity to improve their profits, striking the right balance between the two will […]

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January 22, 2018

NRF 2018 Workforce Management Wrap-Up

By Bob Clements

As NRF 2018 fades from view, I am once again impressed with the continued evolution of employee engagement software and the buzz it’s getting with retailers. To be fair, “employee engagement” is too narrow of a term to describe the growing collection of solutions available to retailers. Generally, these solutions are all mobile-first, employee-centric tools […]

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