People || Strategy | Productivity | Technology
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July 17, 2019

Six Steps to Seasonal Staff Planning for the Holidays

By Bob Clements

It’s now the second half of 2019 and you’ll soon be in the thick of hiring and training the extra workers you’ll need to service your customers during the annual holiday rush. But if you’re hoping Santa will be bringing you a stocking full of seasonal associates this winter, you might be in for a surprise… With […]

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July 2, 2019

Calibrating Your WFM Solution to Work Within the National Minimum Wage and National Living Wage Regulations

By David Roberts

The UK, like most other developed parts of the world, has legislation in place to protect the interests of minimum wage workers. Employers with a significant number of these workers must be particularly focused on complying with these laws, as the penalties for not doing so can be severe. Moreover, it is critical that you […]

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June 17, 2019

Setting Minimums for Labor Budgeting and Forecasting

By Neil Maltby

A common challenge that retailers experience is the mismatch between the number of labor hours forecasted and the actual number of labor hours they need to properly serve customers.  In a perfect world, if you had 23 hours of customer service to perform, you would want to staff 23 hours of labor. But we all […]

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March 6, 2018

Selecting a Workforce Management Vendor: The Secret Sauce

By Bob Clements

When it comes time to buy a new workforce management (WFM) system, for the most part, businesses can count on a standard procurement process. There is, however, what I like to refer to as a “secret sauce” that brings all decision-makers together to ensure they’re on the same page and can have confidence in the […]

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January 2, 2018

Labor Standards – Beyond the Scheduler

By Kevin O'Leary

Labor standards, which represent the average amount of time it takes a worker to complete a task, are effective tools that organizations typically use for forecasting and scheduling to ensure the right number of people are working at the right time. But the value labor standards can provide to businesses goes far beyond just scheduling […]

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