People || Strategy | Productivity | Technology

Manager – EMEA

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Job Description

At Axsium, a Manager leverages their industry and consulting experience to help our clients drive greater productivity from their organization. As a Manager, you will consult with our clients to assist them in achieving their goals by designing and delivering innovative strategic, business and technology workforce management services.

Responsibilities

Project Delivery

  • Understand and have experience of the full, end-to-end WFM workflow
  • Understand and have experience of the full, end-to-end project lifecycle
  • Understand, propose and manage an effective test/deployment strategy
  • Understand and use Axsium templates and methodology
  • Ability to write detailed requirements in a clear and concise manner
  • Create client-facing presentations
  • Lead and facilitate discussions and workshops with the client
  • Ability to manage difficult situations in a calm and structured way
  • Understand, adapt and act within the client’s organization and culture
  • Review overall solution design, including best practices
  • Creation and maintenance of project plan as well as associated project management documents, tools and methodologies including but not limited to risk management, change management, scope management, success criteria
  • Full understanding of Axsium products (e.g. Opus, Change Management); and be able to identify associated client opportunities and promote where appropriate
  • Ownership and management of escalations
  • Ability to develop, manage and execute strategic services (e.g. vendor selection, solution strategy, business cases
  • Ability to manage the relationship and coordinate activities across Axsium, vendor and customer teams
  • Broad understanding of the vendor landscape

People

  • Ability to guide and manage a team of consultants – supervision & mentoring & coaching & provide feedback to PM

Internal Culture and Administration

  • Ambassador for Axsium culture – presentation, commitment, integrity
  • Timely and accurate submission of Time and Expense Reports
  • Proactively provide notification of availability
  • Share knowledge across Axsium via use of ASK, etc.
  • Ensure timely delivery of all project documentation and other deliverables
  • Support the sales process as required
  • Ability to draft and assist with SOW creation, including staffing requirements, approach, timelines
  • Understanding and management of project financials for assigned engagements, including invoicing and AR
  • Ensure staffing and budget updates are timely and accurate

Requirements

  • Ideally holds a University or college degree
  • Strong analytical and problem-solving skills with ability to identify gaps, propose, evaluate and recommend alternative solutions
  • Strong and persuasive written and verbal communication skills with strong attention to detail as well as be comfortable selling his/her ideas to client’s project team, senior management and C-level executives through discussion and presentation
  • Deadline driven, confident, takes initiative, ability to multi-task
  • Works well as part of a team or on their own
  • 5+ years of consulting experience in the WFM field considered an asset
  • 5+ years of workforce management experience developing and executing on workforce management, labor productivity or HCM implementations strategies considered an asset
  • Retail/hospitality operations experience considered an asset
  • 5+ years of experience working with workforce management technologies including but not limited to labor forecasting, schedule optimization, time keeping, budgeting and task management
  • In-depth experience working with major ERP or Workforce Management Software vendors
  • Ideally has experience working with ERP and/or Workforce Management Software vendors
  • Strong management skills relating to project resources
  • Experience working with remote teams
  • Ability to travel up to 80%
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