Setting Minimums for Labor Budgeting and Forecasting
A common challenge that retailers experience is the mismatch between the number of labor hours forecasted and the actual number of labor hours they need to properly serve customers. In a perfect world, if you had 23 hours of customer service to perform, you would want to staff 23 hours of labor. But we all […]… read full article
May 16, 2019
Axsium Clients Make Top Employer and Retailer Lists
In the 10 years I’ve been at Axsium, we’ve had the privilege of serving clients who’ve turned to us for help throughout different points of their WFM journey. And with a competitive landscape that continues to challenge retailers in new and ever-evolving ways, Axsium has worked side by side with a truly In the 10 years I’ve been at Axsium, […]… read full article
May 6, 2019
What’s Driving Your Drivers?
If you’re familiar with labor standards, you’re also familiar with the term “driver”. It’s a common workforce management term used to refer to any data that impacts workload when applied to a labor standard. When used correctly, drivers can maximize the efficiency of your labor model and support your labor strategy.
So how do you know if your current tools are using driver data to their best effect? And which capabilities should you consider when initiating or upgrading your labor standard measurement tool?… read full article
March 20, 2019
Why TUPE Matters to Your WFM Strategy
You’re a mid-sized retailer that has achieved growth both organically and through acquisition. Most of your total headcount are employees you’ve hired yourself while others you inherited through M&As. You’re about to begin implementing a new WFM solution across the company. That’s well and good, but it’s prudent to take a moment and reflect on […]… read full article
February 22, 2019
New Compliance Challenges with Predictive Scheduling
From music to fashion to culture, over the years San Francisco has launched many trends that have influenced the retail and hospitality industries. But, the trend it started when it introduced predictive scheduling with the Retail Workers Bill of Rights in 2015 is probably having the most significant impact on these industries today. Formally called […]… read full article