People || Strategy | Productivity | Technology
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  1. November 14, 2019

    customer_engagement

    Everything You Missed at KronosWorks 2019

    By Chris Flanders

    It’s probably no surprise that this year’s conference was focused squarely on Workforce Dimensions. Having said that, there are still a fair number of Kronos customers using other products like Workforce Central, Workforce Ready, and Telestaff, so there were sessions on a variety of topics and platforms. The opening session kicked off with the introduction […]

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  2. October 17, 2019

    customer_engagement

    The Link Between Employee Mobility, Employee Engagement, and Customer Satisfaction

    By Robin Merritt

    If you’re a retailer, you’re likely determining what role brick-and-mortar stores play in your omnichannel strategy. It may seem like digital heavyweights like Amazon (and even Walmart’s online store) are dominating customer shopping preferences, but shopping in the store is still valued by consumers. According to research by the International Council of Shopping Centers, 78% […]

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  3. September 3, 2019

    pareto

    The Substantial Some vs. the Modest Many–How to Manage Your Labor Standards With the 80/20 Rule

    By Luke Muellerleile and Ally Franke

      Many retailers have hundreds, or even thousands, of labor standards contributing to their overall labor model. While best practice is to keep these measurements maintained on an annual basis, this can seem like a daunting task. Similarly, when operational belt-tightening is required, whether it be to reduce expenses or reinvest payroll into customer service, […]

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  4. August 20, 2019

    Axsium Launches a New WFM Glossary

    By Bob Clements

    Axsium is excited to launch our new Workforce Management Glossary, giving you insight into relevant terms in the WFM world. Whether you’re new to WFM or need to brush up on anything from labor standards to WFM modules, you can easily search our glossary to find what you need. Over time we’ll be expanding our […]

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  5. August 7, 2019

    Axsium birthday

    15 Years and Counting…

    By Bob Clements

    Fifteen years ago, the Internet began to transform the way we buy, entertain ourselves, and socialize. With those shifts came the launch of technology giants such as Facebook, who in 2004, was ushering in a new era for online communication. As Axsium Group celebrates its 15-year anniversary, we look at how our industry has changed […]

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