People || Strategy | Productivity | Technology
page 1 2 3 4 5 6 48
  1. January 9, 2020

    customer_engagement

    Preparing for a Changing Workforce (Part 1)

    By Michael Spataro

    “Change before you have to.” —Jack Welch When things are going well, it’s easy to think that nothing will ever change. But as many organizations have found out the hard way, that sense of security is often false. Whether we notice it or not, change is always taking place, and eventually it gets to a […]

    read full article
  2. November 14, 2019

    customer_engagement

    Everything You Missed at KronosWorks 2019

    By Chris Flanders

    It’s probably no surprise that this year’s conference was focused squarely on Workforce Dimensions. Having said that, there are still a fair number of Kronos customers using other products like Workforce Central, Workforce Ready, and Telestaff, so there were sessions on a variety of topics and platforms. The opening session kicked off with the introduction […]

    read full article
  3. October 17, 2019

    customer_engagement

    The Link Between Employee Mobility, Employee Engagement, and Customer Satisfaction

    By Robin Merritt

    If you’re a retailer, you’re likely determining what role brick-and-mortar stores play in your omnichannel strategy. It may seem like digital heavyweights like Amazon (and even Walmart’s online store) are dominating customer shopping preferences, but shopping in the store is still valued by consumers. According to research by the International Council of Shopping Centers, 78% […]

    read full article
  4. September 3, 2019

    pareto

    The Substantial Some vs. the Modest Many–How to Manage Your Labor Standards With the 80/20 Rule

    By Luke Muellerleile and Ally Franke

      Many retailers have hundreds, or even thousands, of labor standards contributing to their overall labor model. While best practice is to keep these measurements maintained on an annual basis, this can seem like a daunting task. Similarly, when operational belt-tightening is required, whether it be to reduce expenses or reinvest payroll into customer service, […]

    read full article
  5. August 20, 2019

    Axsium Launches a New WFM Glossary

    By Bob Clements

    Axsium is excited to launch our new Workforce Management Glossary, giving you insight into relevant terms in the WFM world. Whether you’re new to WFM or need to brush up on anything from labor standards to WFM modules, you can easily search our glossary to find what you need. Over time we’ll be expanding our […]

    read full article
  1. All Resources
  2. Blogs
  3. News
  4. Thought Leadership