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  1. February 10, 2020

    customer_engagement

    Preparing for a Changing Workforce (Part 2)

    By Michael Spataro

    In Part 1 of this blog post, we discussed the changing demographics of the retail workforce. Now, we turn our attention to how the work your employees are doing – from their hours to the duties asked of them – is changing too. How Work Is Changing Hiring Unemployment is at historic lows and finding […]

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  2. January 9, 2020

    customer_engagement

    Preparing for a Changing Workforce (Part 1)

    By Michael Spataro

    “Change before you have to.” —Jack Welch When things are going well, it’s easy to think that nothing will ever change. But as many organizations have found out the hard way, that sense of security is often false. Whether we notice it or not, change is always taking place, and eventually it gets to a […]

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  3. November 14, 2019

    customer_engagement

    Everything You Missed at KronosWorks 2019

    By Chris Flanders

    It’s probably no surprise that this year’s conference was focused squarely on Workforce Dimensions. Having said that, there are still a fair number of Kronos customers using other products like Workforce Central, Workforce Ready, and Telestaff, so there were sessions on a variety of topics and platforms. The opening session kicked off with the introduction […]

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  4. October 17, 2019

    customer_engagement

    The Link Between Employee Mobility, Employee Engagement, and Customer Satisfaction

    By Robin Merritt

    If you’re a retailer, you’re likely determining what role brick-and-mortar stores play in your omnichannel strategy. It may seem like digital heavyweights like Amazon (and even Walmart’s online store) are dominating customer shopping preferences, but shopping in the store is still valued by consumers. According to research by the International Council of Shopping Centers, 78% […]

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  5. September 3, 2019

    pareto

    The Substantial Some vs. the Modest Many–How to Manage Your Labor Standards With the 80/20 Rule

    By Luke Muellerleile and Ally Franke

      Many retailers have hundreds, or even thousands, of labor standards contributing to their overall labor model. While best practice is to keep these measurements maintained on an annual basis, this can seem like a daunting task. Similarly, when operational belt-tightening is required, whether it be to reduce expenses or reinvest payroll into customer service, […]

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