Resources

In today’s digital world, consumers can buy products, book a table, purchase tickets, reserve a hotel room and schedule appointments through their mobile phone. They can lodge a complaint, give a compliment and get answers to questions by connecting directly with the brand or like-minded consumers via social media, chat and other online communication tools. […]

Over the years, I’ve seen the good, the bad and the ugly of post go-live WFM implementations. When I engage in an executive business review months after the WFM project is complete, it is not unusual to find adoption rates from end users well below 30 percent – this is just not acceptable and turns […]

When organizations implement a new WFM process or solution, too often user adoption is viewed as an end game task. The process of change, however, happens right at the start, touching all levels of the organization, and should be a forethought rather than a late addition to the planning process. Change management is typically only […]

A rise in lawsuits against employers over punch rounding and automatic break deductions is forcing organizations to carefully weigh the impacts to the business and their employees. Knowing the right time to automatically round an employee’s punches can help determine if it’s right for your organization or if you should pay your employees “minute-to-minute.” Axsium […]

Say goodbye to inaccurate stopwatch studies with Studia, a powerful mobile work measurement data collection tool Orlando, FL, May 21, 2018 – Axsium Group, a leading global workforce management (WFM) consulting practice, will be demonstrating Studia, its new mobile data collection work sampling application at this year’s IISE Conference and Expo. Studia lets you measure […]