People || Strategy | Productivity | Technology
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  1. August 21, 2018

    No Phoenix from These Ashes

    By Matt Shacklady

    An Analysis of the Canadian Government’s Phoenix Payroll Disaster, Part 1 There has been a steady stream of stories in the Canadian news about the Government of Canada’s Phoenix Payroll System disaster since it went live in 2016. It may not have made it into the mainstream news in other countries, but the massive problems […]

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  2. August 21, 2018

    Deployment Does Not Equal Adoption Part 3: Field Enablement

    By Jan Worosz

    When it comes to adoption of any new process or WFM solution, the field is where most organizations focus. While that is not surprising, many organizations still often fail to develop a comprehensive plan to ensure an effective and smooth implementation.  For instance, it is important to identify the ideal time to initially engage the […]

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  3. July 18, 2018

    The Challenges of Unifying Omnichannel Needs in a Single WFM Application

    By Andrew Gates

    In a world where centralised systems are increasingly being used to standardise processes and simplify technical architecture within organisations, it can be an attractive proposition to look at standardising your IT solutions across both brick-and-mortar and e-commerce operations. The lure of this proposition can be even more tempting in the WFM space due to the […]

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  4. July 18, 2018

    Who owns your employees’ digital experience?

    By Axsium

    In today’s digital world, consumers can buy products, book a table, purchase tickets, reserve a hotel room and schedule appointments through their mobile phone. They can lodge a complaint, give a compliment and get answers to questions by connecting directly with the brand or like-minded consumers via social media, chat and other online communication tools. […]

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  5. June 12, 2018

    Don’t Just Test-Drive Your WFM Solution – Take it Off the Lot!

    By Robin Merritt

    Over the years, I’ve seen the good, the bad and the ugly of post go-live WFM implementations. When I engage in an executive business review months after the WFM project is complete, it is not unusual to find adoption rates from end users well below 30 percent – this is just not acceptable and turns […]

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