Work measurement is a study that uses continuous observation of a task to understand the step-by-step process that must be followed to complete it. Cashing out a customer, for example, may include greeting the customer, scanning items, bagging items, processing a credit card, and handing the customer a bag. Work measurement has become a widely used method of understanding and improving the processes that employees follow.
Studying dozens, hundreds, or even thousands of these tasks can be very labor intensive and time-consuming. Using a work measurement tool, like Axsium’s Opus, can streamline and automate many of the most time consulting aspects of this work.