Workforce Management (WFM)

Workforce management uses specialized software that ensures the right people are in the right place at the right time. Managers and supervisors use workforce management software to schedule employees (e.g., retail store, restaurant, manufacturing floor) across all shifts and at expected service levels. If properly configured, WFM software allows organizations to take projected sales volume and matches it with the right number of employees required at the right skill levels, and labor laws and regulation to ensure a high level of customer service while maintaining operational efficiency and productivity.

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