The Return on Investment of Labor Standards

The Return on Investment of Labor Standards

One of the questions I frequently get asked by prospective clients is “what is the ROI on new labor standards”?  In other words, “how can I justify an investment in a new or updated labor model?” While I can talk about the benefits of labor standards and provide...

NRF 2017: The “New” Competition in Retail WFM

Market consolidation has been a long-term trend in retail workforce management. In just the last couple of years, Ceridian bought Dayforce, JDA bought RedPrairie, and Kronos bought Empower.  And, today, retailers have found themselves with fewer WFM options than ever...

NRF 2017: Frictionless Workforce Management

Frictionless retail was a hot topic at the National Retail Federation’s Big Show 2017. It seemed like every booth, from supply chain vendors to point-of-sale providers, demonstrated technology to eliminate barriers and streamline the customer’s path to purchase. While...

Executive Summary: The Case for In-Store Labor Standards

The Case for Improved In-Store Labor Standards_Final Benchmark your Labor Model in 3 minutes While the chorus around omnichannel and digital commerce’s growing impact and the need to transform stores becomes louder every day, retailers need to account for how these...