Scheduling is the process of taking a labor forecast and assigning employees to work during periods of demand based on their availability and skill level. It can be said that the scheduling algorithm is about getting the right person, in the right place, at the right time to serve a customer. Poor scheduling practices can hurt employee engagement, which causes retention issues and harms customer service. Axsium is trusted by the world’s largest employers to help optimize their scheduling practices, allowing those organizations to deploy labor more cost effectively and serve their customers better.

Return to WFM Glossary